Being a loyal PLDT subscriber for a decade now, my family has always been satisfied with our PLDT Fiber. Yes, there were times our internet connection was lost but it rarely happened. And when it happened, what we did was just call their customer service hotline at 171 or chat them on their Facebook Messenger here: https://www.facebook.com/PLDTHome/.
Good news for us PLDT users because they recently launched their NEW webpage for customer support https://pldthome.com/support. Customers can now access a faster and easier way to request for tech support with their connections and other support concerns.
How to use:
- Go to https://pldthome.com/support.
- Choose a service – Track Status, Pay Bill, Clarify Bill Charges, Make an Aftersales Request, Report a Contractor, and Report a Service Issue.
- Click on the link and you will receive an email confirmation with a service ticket reference number.
The page also listed popular topics, those common problems highlighted by PLDT users, and then each topic will lead you to a link with simple checklist to follow before making a report.
Why is it ideal to follow the provided checklist and guide first before reporting an issue?
When you report an issue to PLDT, perhaps no internet connection, it may take 3-4 before the issue will be resolved. Whereas when you follow the checklist first, there’s a possibility your issue will be fixed in just a couple of minutes. Sometimes, all you really need is to restart your modem.